Privacy & Policy

Our website respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect and use your personal data (under specific conditions). It also outlines the measures taken to ensure the privacy of your information. Additionally, it defines the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the website directly or through another site, you agree to the practices described in this policy.

Protecting your data is very important to us. Therefore, we use your name and other related information as outlined in this privacy policy. We will collect information only when necessary or if it is directly relevant to our dealings with you. We will retain your data according to the law or for the purposes for which it was collected.

You can browse the site without providing any personal data. Your identity will remain anonymous throughout your visit to the website, and it will only be revealed if you have a personal account on the site that you log into using a username and password.

1 – Data We Collect:

We may need to collect your information if you wish to place an order for a product from our website. We collect, store, and process your data necessary to follow up on your purchase from our site, secure any potential claims later, and provide you with the available services. We may collect personal information, including but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and card information.

The information you provide allows us to process your orders and offer the services and information requested from our website. Furthermore, we use the provided information to manage your account, verify online transactions, review data downloads, identify website visitors, and develop the site’s design and/or content and customize it for users. We also conduct demographic research and send relevant or requested information to users, such as product and service updates, unless you object to such contact. Communications are made via email, offering details about other products or services you may be interested in. If you prefer not to receive promotional or marketing communications, you can opt out at any time.

We may share your name and address with a third party for delivering your order (for example, a delivery agent or supplier).

We may store details related to your current order on our website but cannot retrieve them directly for security reasons. By logging into your account, you can view information and details of your purchases or future orders. You can also manage your address details. Please ensure that you keep your personal information confidential and do not share it with unauthorized third parties. We are not responsible for any misuse of passwords unless the misuse is a result of our error.

Other Uses of Your Personal Information:

We may use your personal information in surveys and marketing research, based on your preference, for statistical purposes while ensuring complete confidentiality. You have the right to opt-out at any time. We do not send survey responses to third parties. Your email address will not be disclosed unless you choose to participate in competitions. Survey responses are stored separately from your email address.

We may send information about us, our website, or other related sites, products, sales, promotions, newsletters, and more related to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the "unsubscribe" link in any email sent to you, and we will stop sending such information within seven business days (excluding Saturdays, Sundays, and national or religious holidays) after receiving your notification. We will contact you if any details are unclear.

We may use anonymous data for purposes like verifying user locations, monitoring visits to the site or links clicked within emails, and sharing this non-identifiable data with third parties (such as publishers). These data will not reveal your identity.

Competitions:

For any competitions, we use the data to notify winners and announce offers. More details about competition participation can be found in each competition's terms.

Third Parties and Links:

We may transfer your information to other companies in our group or agents and contractors assisting us with transactions per this privacy policy. For instance, we may use a third party to help deliver products to you, receive payments, handle statistics or marketing research, or assist our customer service team. We may also share information with third parties to protect against fraud and reduce credit risk. If our company or part of it is sold, we may transfer our databases, including your personal information. Aside from what is stated in this privacy policy, we will not sell or disclose your personal information to third parties without your prior consent, unless required for the purposes mentioned in this policy or by law. Our site may contain advertisements or links to other websites or frames of other sites. Please note that we are not responsible for the privacy policies of third parties or their content, nor are we responsible for third parties to whom we transfer your data following this privacy policy.

2 – Cookies:

Accepting cookies is not a requirement for visiting the site. However, please note that the “basket” functions and any order on the site cannot be used without cookies being enabled. Cookies are small text files that allow our server to recognize your computer as a unique user when you visit specific pages on the site. These cookies are stored by your browser on your computer's hard drive. Cookies can be used to detect your IP address, saving time when you visit the site or wish to visit it again. We use cookies to ensure your browsing comfort on this site (e.g., remembering your identity when you want to modify your shopping cart without re-entering your email address), but not to gather or use any additional information about you (e.g., for targeted marketing purposes). You can set your browser not to accept cookies, but this will limit your use of the site. Rest assured that our use of cookies does not contain personal or private information, is free from viruses, and this site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics relies on cookies to analyze how users use the website. Google transfers and stores information generated by these cookies about your use of this site (including your IP address) to servers in the United States. Google uses this information to evaluate your website use, compile reports for website operators on site activity, and provide other related services. Google may also transfer this information to third parties when required by law or when third parties process this information on behalf of Google. Google will not associate your IP address with any other data held by Google. You can opt out of cookies by selecting the appropriate settings on your browser, but note that you may not be able to use all the site's features. By using this website, you consent to Google processing your data as outlined above and for the purposes detailed above.

3 – Security:

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to your information or loss, destruction, or damage. When we collect data through the website, we store your personal information on a secure server. We use firewall systems on our servers. When collecting payment card details electronically, we protect them using encryption technology such as Secure Socket Layer (SSL). However, as the internet is not a completely secure medium, we cannot guarantee 100% security for your information. We strongly advise against sending complete credit or debit card details when communicating with us electronically. We maintain physical, electronic, and procedural safeguards regarding the collection, storage, and disclosure of your information. Our security procedures may require us to request proof of identity before disclosing personal information to you. You are responsible for protecting your password and computer from unauthorized access.

4 – Customer Rights:

If you have concerns about your data, you have the right to request access to the personal data we hold about you. You can also request that we correct any errors in your personal data, free of charge. Additionally, you have the right to ask us to stop using your personal information for direct marketing purposes at any time.